Connect Smart Chatbots
Speed customer resolutions and automate conversations by engaging one of the most advanced forms of artificial intelligence in the world. This can be done easily in just a few minutes.
The bot is a virtual agent that replies autonomously to visitors' messages when it knows the right answer. When it can't access the correct response, a human agent will reply and take control of the conversation.
- Automated communication
- Easy 30-second installation
- Custom bot reply delay
- Human-like conversations
Easy to Use
No Coding Skills Required
Simply add your questions and answers using the interface and Dialogflow will handle the rest.
Learn While You Build
Start with a basic bot and learn how to use more advanced features, like contexts, and entities, when you're ready.
Online Guides and Videos
Dialogflow is a leader in the bot industry, many tutorials, help articles, YouTube videos, and more, are available online.
When creating a chatbot, taking the first step can be hard. To make it easier, Dialogflow provides a set of ready-to-use bot templates, each capable of replying to general questions.
- More than 45 templates
- Automatic replies to general questions
- App Management
- Coffee Shop
- Alarm and Reminders
- Currency Converter
- Dining Out
- Event Search
- Unit Converter
- Food Delivery
- Hotel Booking
- Job Interview
- Language Settings
- Local Services
- Mobile Accounts
- Online Shopping
- Restaurant Booking
- Smart Home
- Tips Calculator
- Web Search
Improve Workflows and Productivity
Using bots can help reduce agents' stress by automatically answering repetitive and boring questions.
Decrease Agents' Workloads
On average, bots reply to 30% of customer support requests, freeing up your team for other tasks.
Bots Run Your Website 24/7
Save time and money by letting the bot work on your website 24/7. The bot remains active, day and night.
Become a Better Problem Solver
Chatbots shorten customer wait time by answering user questions in seconds, always.
Automatically Qualify Leads
Connect with potential leads in real time and automatically obtain user details through human-like conversation.
Increase Conversion Rates
Use your online presence, instant replies, and professional communication to increase your conversion rate.
Bot Training on the Fly
Improve the bot's performance with every chat by adding new questions and answers in real time. Human agents can reply to user questions and train the bot with new answers in just one click from the admin area.
- Include multiple user expressions
- Have your agents train the bot
- Multilingual training
Rich Messages and Surveys
The bot's functionality is on par with that of a human agent! It can send attachments, media, rich messages and surveys, which are easy to create and insert into the bot's message.
- Rich messages as shortcode
- Attachments and media
- 10+ rich message types
Why Dialogflow? Why Not an In-House Solution?
The best chat bots are powered by real artificial intelligence. Real artificial intelligence is something only a few of the world's main players can deliver. We don't try to beat them – we make them our friends. We believe bots should be smart and autonomous. This is why we use Dialogflow by Google.
At the end of the day, humans are always in control of our software. If a bot fails to answer, you can command control over a conversation. The bot only alerts agents when needed via various methods.
- Multiple human take over methods
- Notifications only when needed
- User confirmations
- Other options
Dialogflow's multilingual bots are fully integrated and can automatically use the user's language when available or the default language in other cases. No extra settings are needed.
- Fully multilingual
- Automatic language detection
- Language detection by text
- Up to 32 languages
Google Assistant and Knowledge Base
Give your bot superpowers with additional knowledge. The bot will use your Feno CX articles, Google Assistant, or Knowledge Base questions and answers automatically.
- Google Assistant
- Dialogflow Knowledge Base
- Feno CX articles
Works with Facebook, Telegram and More
Dialogflow allows you to seamlessly connect all major messaging platforms like Facebook Messenger and Telegram, it also supports rich messages for all platforms.
- Compatible with Facebook Messenger and Facebook Workplace, Telegram, Slack, LINE, and Google Hangout
State-of-the-art artificial intelligence allows your bot to engage in human-like conversations. Using data and machine learning, the bot knows how to interact with users of all levels.
- State-of-the-art artificial intelligence
- Human-like conversations
Check missing user questions, track your total number of bot chats, view sentiment analysis and much more. Data is always at your fingertips and allows you to fine-tune your bot to improve it every day.
- Vast set of reliable reports
- Check missing user questions
- Sentiment Analysis
- Total number of bot chats
Give your chatbot the ability to perform actions on behalf of the user like sending an email, open an article, change the department, and more. For the full actions list click here.
- More than 8 actions available and more coming soon
- Allow the bot to act on behalf of the user
Take a look at the innovative Dialogflow features below. Each one is designed to make your bot truly awesome.
Automatic Spell Correction
Automatic spelling correction of user questions and messages in real time via machine learning.
Free to Use
Dialogflow is free to use. Only enterprise businesses with a very high traffic volume will require a paid plan.
Dialogflow uses machine learning to understand what users are saying and extract structured data accordingly.
Natural Language Processing
Using years of domain knowledge and big data, Google's Dialogflow NLP is among the most advanced in the world.
Dialogflow recognizes user sentiments and can spot frustrated users with score and magnitude metrics.
Dialogflow can extract structured data from end-user expressions in order to understand questions like a human.