Connect Smart Chatbots
Speed customer resolutions and automate conversations by engaging one of the most advanced forms of artificial intelligence in the world. This can be done easily in just a few minutes.
Powerful Artificial Intelligence
By using the AI of Dialogflow our chatbots can reach a high automation level and reduce the required setup time. They're smart and can perform complex operations.
The Bot Communicates with Your Users
The bot is a virtual agent that replies autonomously to visitors' messages when it knows the right answer. When it can't access the correct response, a human agent will reply and take control of the conversation.
- Automated communication
- Easy 30-second installation
- Custom bot reply delay
- Human takeover feature
Bots Run Your Website 24/7
Save time and money by letting the bot work on your website 24/7. Using bots can help reduce agents' stress by answering repetitive questions automatically. The Dialogflow chat is always active.
- Efficient and cost-effective
- Disable the bot during office hours
- Active 24/7
Bot Training on the Fly
Improve the bot's performance with every chat by adding new questions and answers in real time. Human agents can reply to user questions and train the bot with new answers in just one click from the admin chat area.
- Include multiple user expressions
- Have your agents train the bot
- Multilingual training
Rich Messages and Surveys
The bot has the same functionalities as any human agent! It can send attachments, media, Rich Messages or even surveys. Click here for more information.
- Rich messages
- Attachments and media
Qualify Leads Without Forms
No more static forms are needed to access the user's details. The bot will do all the heavy-lifting instead. With the help of Rich Messages, the bot can ask the user for their email and more in a human, conversational way.
- Request the user's email
- Get user details on the fly
- Conversational, human approach
Dialogflow's multilingual bots are fully integrated and can automatically use the user's language when available or the default language in other cases. No extra settings are needed.
- Fully multilingual
- Automatic language detection
- Up to 32 languages
Google Assistant and Knowledge Base
Give your bot superpowers with additional knowledge. The bot will use your Feno CX articles, Google Assistant, or Knowledge Base questions and answers automatically if no other answers are available.
- Google Assistant
- Dialogflow Knowledge Base
- Feno CX articles
Take a look at the innovative Dialogflow features below. Each one is designed to make your bot truly awesome.
Easy to Use
No coding skills are required – just add your questions and answers using the interface, and Dialogflow will do the rest.
Free to Use
Dialogflow is free to use. Only enterprise businesses with a very high traffic volume will require a paid plan.
Import ready-to-use bots in just one click. Your bot will be able to reply to users instantaneously.
The bot can manage small talk and other general conversations without any extra development.
Bot Messages in Slack
Our full conversation sync feature includes auto messages, Dialogflow bot messages and Rich Message responses.
Dialogflow uses machine learning to understand what users are saying and extract structured data accordingly.
Natural Language Processing
Using years of domain knowledge and big data, Google's Dialogflow NLP is among the most advanced in the world.
Dialogflow recognizes user sentiments and can spot frustrated users with score and magnitude metrics.
Dialogflow can extract structured data from end-user expressions in order to understand questions like a human.