All In One Place

Sync Google Business Messages with Feno CX

Engage customers and drive results from Google Search, Maps, and your own channels. Google Business Messages makes it easier to converse with customers.

Google Business Messages


Assign Departments

Automatically routes Google Business Messages conversations to the specific department of your choice.

User Synchronization

Anyone who messages you will be added to your Feno CX using their Google Business Messages profile name.

Notifications

Receive email, SMS, and push notifications when you receive new messages in Google Business Messages.



Google Business Messages chat integration

Communicate in Feno CX

Instantly receive and respond to messages sent to your Google Business Messages account in Feno CX. The integration supports attachments, photos, rich messages, and more.


  • Send and receive messages
  • Real-time two-way sync
  • Attachments, rich messages, more
Dialogflow

Connect the Dialogflow Chatbot with Google Business Messages

Connect the Dialogflow chatbot with Google Business Messages and automate your communication within Google Business Messages as well. Our integration is the most advanced on the market and provides unique and innovative features.


Compatible with the most Innovative Features

The following Dialogflow and Feno CX features work also with Google Business Messages. More features like disabling the chatbot outside of office hours are integrated as well.

Dialogflow app

Media Attachments

Two-way support for emojis, images or file attachments. Send multiple attachments at once.

Automatic Translation

Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.

Detect Language

Detect the user's language on the fly by analyzing the user's messages sent to Google Business Messages.

Chatbot

Connect the Dialogflow chatbot to your Google Business Messages account and use one chatbot for all channels.

Omni-Channel

Send and reply to Google Business Messages messages, emails and chats within your Feno CX.

Support for Routing

Google Business Messages conversations and messages support agent routing and related features.