Policies and Procedures
We're want your data to remain yours, and we're committed to being transparent about our practices as a business.
This Policy explains the what, how and why of the personal information that we collect when you visit our Websites or when you use our Services. The personal information collected and used by Feno CX, and its subsidiaries and affiliates, including its subsidiary Feno CX is limited to the purpose for which our subscribers engage any member of Feno CX and other purposes expressly described in this Policy.
What this policy covers:
The website that link to this Policy, including: https://feno.cx/. The Services to which you have subscribed or registered or purchased.
What do we mean by personal information?
In this Policy, personal information means information relating to an identified or identifiable natural person, business or legal entity. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Except as described in this Policy, Feno CX currently doesn't sell, rent or loan any personal information to any third party, but Feno CX keep the right to change this policy in future and sell or rent any personal information to any third party at any time.
Personal information that you provide to us or that we collect
By buying the Feno CX plugin you provide to Envato(https://envato.com) personal information, more details here. By providing your email to Feno CX, or any App, you automatically give consent to use your email for marketing reasons, like sending you newsletters.
We do not have access and we do not collect any information of any of your Feno CX conversations, messages and attachments. The information is stored to your own server only and is not transmitted to Feno CX.
We do not have access and we do not collect any information of any Feno CX user. The information is stored to your own server only and is not transmitted to Feno CX.
We do not have access and we do not collect any information that is pass through Feno CX or is generated by Feno CX.
When you synchronize Feno CX with Slack(https://slack.com/) we collect the following personal information: team_id, channel_id, access_token, your website url, Envato purchase code, Slack email, Slack name, Slack profile picture of your Slack team members. These data are sent to us only one time, when you sync Slack. By voluntarily providing us with Account Information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully subscribed in our Terms of Service. By using Slack with Feno CX, your Slack messages, attachments and any other content sent from Slack, are sent to our server and routed back to your website. No data are stored in our server. If you don't want to share any data with us, please contact us at firstname.lastname@example.org and we will send you a tutorial to configure Feno CX in order to use your own Slack integration. By using Slack you provide to Slack personal information, more details here. By buying the License for our Slack App you provide to us your email, name and to Gumroad(https://gumroad.com/) personal information, more details here.
Dialogflow and Google
When you synchronize Feno CX with Dialoglow(https://dialogflow.com/) to use the Diaogflow Bot, or Google services like language translation, we collect the following personal information: refresh token, Envato purchase code, email, picture, locale, profile picture. By voluntarily providing us with Account Information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully subscribed in our Terms of Service. By using Dialogflow with Feno CX only the Refresh Token(an alphanumeric string) is sent to our server. No other data are sent or stored in our server. If you don't want to share or send any data with us, please contact us at email@example.com and we will send you a tutorial to configure Feno CX in order to use your own Dialogflow integration. By using Dialogflow you provide to Dialogflow personal information, more details here. By buying the License for our Dialogflow App you provide to us your email, name and to Gumroad(https://gumroad.com/) personal information, more details here.
When you synchronize Feno CX with Facebook Messenger(https://www.messenger.com/) we collect the following personal information: page token, page ID, Envato purchase code. By voluntarily providing us with Account Information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully subscribed in our Terms of Service. By using Facebook Messenger with Feno CX, your Facebook Messenger messages, attachments and any other message type sent from Messenger, are sent to our server and routed back to your website. No data are stored in our server. If you don't want to share any data with us, please contact us at firstname.lastname@example.org and we will send you a tutorial to configure Feno CX in order to use your own Facebook Messenger integration. By using Facebook Messenger you provide to Facebook personal information, more details here.
Data retention policy
The types of information covered in the policy are textual information like your email. We don't keep other type of data related to you.
Data archival/removal policy
We don't have a time limit for keeping your information but if you can contact us at any time via email at email@example.com and request the permanent deleting of your information from our system and database. We will delete your information within 7 days from the day we receive your request.
We store your information in our secure MySQL database. We don't share access to our database to any third party entity.
Cookies / Tracking Technologies from your use of our website
Log files from your use of our website
As is true with most websites and services, we gather certain information automatically and store it in log files. This information includes internet protocol addresses, browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data as well as certain personal information such as user name, user email address and other information that may be included in open textual fields. Our application log files are subject to the same strict data security policies and procedures as apply to the application databases for our Services. We may combine this automatically collected log information with other information we collect about you. We do this to improve the Services that we offer you, to improve marketing, analytics, or Website functionality.
Analytics Information from your use of our website
Analytics Information from Your Use Of Our Websites and Service: We collect analytics information when you use our website to help us improve them. We partner with a third party to either display advertising on our Websites or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on our Websites and other sites in order to provide you advertising based upon your browsing activities and interests. In our Services, analytics information may consist of the feature and function of the Service being used, the associated domain name, the username and IP address of your Agent or End-User (which may include personal information if the personal information was incorporated into the username) and additional information required to detail the operation of the function and which parts of a Service are being affected. The analytics information we collect may include elements of Service Data related to the function the Agent or End-User is performing. As such, the analytics information we collect may include personal information or sensitive business information.
How we use personal information
We use the personal information that we collect for a variety of purposes including to:
Provide, operate, maintain, analyze, improve and promote our Services and tailor our Services to our subscribers’ needs;
Enable you and your Agents and End Users to access and use our Services;
Process and complete transactions, and send you related information, including purchase confirmations and invoices;
Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
Provide you with information about services, features, surveys, newsletters, offers, promotions, contests and events;
Provide other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages;
Monitor and analyze trends, usage, and activities in connection with our Services and for marketing or advertising purposes;
Investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities;
For other purposes about which we notify you.
Whom do I contact if I have any privacy questions?
By postal mail or courier: