Additional Fee May Apply

Sync Telegram with Feno CX

Have your Telegram and website communication in one place. Receive messages sent to your Telegram bot and reply to them directly in Feno CX.


Telegram


Assign Departments

Automatically routes Telegram conversations to the specific department of your choice.

User Synchronization

Anyone who messages you will be added to your Feno CX using their Telegram profile picture and name.

Notifications

Receive email, SMS, and push notifications when you receive new messages in Telegram.



Telegram chat integration

Communicate in Feno CX

Instantly receive and respond to messages sent to your Telegram bot in Feno CX. The integration supports attachments, documents, photos, videos, audios, and more.


  • Send and receive messages
  • Real-time two-way sync
  • Attachments, media, more
Dialogflow

Connect the Dialogflow Chatbot with Telegram

Connect the Dialogflow chatbot with your Telegram bot and automate your communication within Telegram as well. Our integration is the most advanced on the market and provides unique and innovative features.


Compatible with the most Innovative Features

The following Dialogflow and Feno CX features work also with Telegram. More features like disabling the chatbot outside of office hours are integrated as well.

    Media Attachments

    Two-way support for GIFs, emojis, images, audio, video, or file attachments. Send multiple attachments at once.

    Automatic Translation

    Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.

    Detect Language

    Detect the user's language on the fly by analyzing the user's messages sent to Telegram.

    Chatbot

    Connect the Dialogflow chatbot to your Telegram bot and use one chatbot for all channels.

    Omni-Channel

    Send and reply to Telegram messages, emails and chats within your Feno CX.

    Support for Routing

    Telegram conversations and messages support agent routing and related features.