Additional Fee May Apply

Synchronize WeChat with Feno CX

Have your WeChat and website communication in one place. Receive messages sent to your WeChat Official Account and reply to them directly in Feno CX.


WeChat


Assign Departments

Automatically routes WeChat conversations to the specific department of your choice.

User Synchronization

Anyone who messages you will be added to your Feno CX using their WeChat profile picture and name.

Notifications

Receive email, SMS, and push notifications when you receive new messages in WeChat.



WeChat chat integration

Communicate in Feno CX

Instantly receive and respond to messages sent to your WeChat Official Account in Feno CX. The integration supports attachments, documents, photos, videos, audios, and more.


  • Send and receive messages
  • Real-time two-way sync
  • Attachments, media, more
Dialogflow

Connect the Dialogflow Chatbot with WeChat

Connect the Dialogflow chatbot with your WeChat Official Account and automate your communication within WeChat as well. Our integration is the most advanced on the market and provides unique and innovative features.


Compatible with the most Innovative Features

The following Dialogflow and Feno CX features work also with WeChat. More features like disabling the chatbot outside of office hours are integrated as well.

    Media Attachments

    Two-way support for emojis and images attachments. Send multiple attachments at once.

    Automatic Translation

    Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.

    Detect Language

    Detect the user's language on the fly by analyzing the user's messages sent to WeChat.

    Chatbot

    Connect the Dialogflow chatbot to your WeChat Official Account and use one chatbot for all channels.

    Omni-Channel

    Send and reply to WeChat messages, emails and chats within your Feno CX.

    Support for Routing

    WeChat conversations and messages support agent routing and related features.


    Additional fees apply for WeChat verification: USD 99 for non-chinese companies, or CNY 300 for chinese companies.