Additional Fee May Apply

Sync WhatsApp Business with Feno CX

Have your WhatsApp Business account and website communication in one place. Receive messages sent to WhatsApp and reply to them directly in Feno CX.


WhatsApp


Assign Departments

Automatically routes WhatsApp conversations to the specific department of your choice.

User Synchronization

Anyone who messages you will be added to your Feno CX using their WhatsApp profile picture and name.

Notifications

Receive email, SMS, and push notifications when you receive new WhatsApp Business account messages.



Whatsapp chat integration

Communicate in Feno CX

Instantly receive and respond to messages sent to your WhatsApp Business account in Feno CX. The integration supports attachments, photos, videos, emojis, and more.


  • Send and receive messages
  • Real-time two-way sync
  • Attachments, emojis, more

Templates and SMS Fallback

Send WhatsApp Business message templates and text message notifications outside of the standard 24-hours service window. Never lose a WhatsApp Business customer again.


  • WhatsApp Business template
  • SMS fallback
  • Multilingual
Dialogflow

Connect the Dialogflow Chatbot with WhatsApp

Connect the Dialogflow chatbot with your WhatsApp Business account and automate your communication within Facebook as well. Our integration is the most advanced on the market and provides unique and innovative features.


Compatible with the most Innovative Features

The following Dialogflow and Feno CX features work also with WhatsApp. More features like disabling the chatbot outside of office hours are integrated as well.

Dialogflow app


    Media Attachments

    Two-way support for GIFs, emojis, images, audio, video, or file attachments. Send multiple attachments at once.

    Automatic Translation

    Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.

    Detect Language

    Detect the user's language on the fly by analyzing the user's messages sent to WhatsApp.

    Chatbot

    Connect the Dialogflow chatbot to your WhatsApp Business account and use one chatbot for all channels.

    Omni-Channel

    Send and reply to Facebook and WhatsApp messages, emails and chats within your Feno CX.

    Support for Routing

    WhatsApp conversations and messages support agent routing and related features.